Where things are
Lifetime, packs and redeemed gifts are paid once, so there is nothing to cancel. If you paid by card, billing still shows your invoices.
Change plan
On a monthly subscription, a server’s Billing tab has Switch to yearly · 2 months free. It changes the whole plan to yearly. On the pricing page, a subscriber sees Change Period on their plan, and a Pro Lite subscriber also sees Upgrade to Pro. The change takes effect immediately, and what you have already paid for the current period is taken into account. The page tells you what you will be charged before you confirm. When you cancel, the cancellation page may offer Buy Lifetime. Lifetime then covers the servers your plan covers, each priced by its size, and stays on them. Your subscription is set to end at the close of its paid period and is not charged again. Packs cannot run alongside a subscription. Cancel the subscription first and buy a pack once it ends. The cancellation page also offers a pack that starts when your paid period ends.Stop Pro on one server
On a subscription that covers more than one server, you can stop paying for one of them:- Open the server’s Billing tab on the dashboard.
- Press Stop Pro on this server, then Stop Pro here.
- Pro stays on the server until your next renewal. It is then removed, and the server moves to the free plan.
- You are not charged for the server again.
- Your other servers are re-priced at renewal, so the biggest one left is the full-price one.
- Until the renewal, Keep Pro on this server undoes it.
Cancel
Open billing and press Cancel. Cancelling happens on the site, in three steps:- Why are you cancelling? You can skip this. Depending on the answer there is one short follow-up: what price would feel fair, which bot you are switching to, or what was missing.
- Offers. A switch to Pro Lite, a pack that starts when your paid period ends, and Lifetime, ordered by your answer. If the price was the reason, a save discount is offered first. Take one and your subscription carries on, changed as the offer says.
- Cancel subscription. Your subscription is set to end at the close of the current period and is not charged again. A confirmation screen says when it ends.
Save discount
The save discount is 30% off: the next yearly renewal on a yearly subscription, or the next three payments on a monthly one. It is offered once per customer, only on an active subscription, only when you said the price was the reason, and not on top of a discount you already have, such as a referral discount.Failed payments
If a renewal payment fails, Quark sends you a DM with a link to retry or pay another way. If you pay yearly, the DM also offers to switch you to monthly instead. If the payment stays unpaid, the subscription is cancelled.Refunds
See the refund policy.When a plan ends
- Paid features switch off on the servers the plan covered.
- Your settings are kept. Custom colours, formats and per-log channels stay saved but stop being applied. They apply again if the server gets a plan later.
- Quark goes back to keeping message content for 12 hours, and the log viewer goes back to the last hour.
- Tags above the free limit of 25 are not deleted, but you cannot add more.
- Automation rules are not deleted. Rules with an advanced condition, rules that change a log’s colour on the free plan, and rules beyond the new plan’s number, are parked until the server has the plan again.
- The Quark Pro bot leaves the server.
- When a plan is removed from a server, or ends, Quark posts a Server Downgraded log in its Quark Events channel. When a server moves between Pro Lite and Quark Pro, the log is Server Plan Changed, with the plan before and after.
Messages from Quark
Quark sends you a DM when a plan starts, when it renews, when you change or cancel it, when a payment fails, and when a subscription ends. New subscriptions are charged the full price from the first day: there is no free trial. If your DMs are closed, these are not delivered. The same information is on your account and in the billing portal.Gifts
You can give someone Quark Pro for one server: 1 to 12 months, or Lifetime.Give a gift
- On the pricing page, press Gift Pro.
- Choose Months of Pro or Lifetime, and Their server’s size. The price depends on the size.
- Optionally enter the recipient’s Discord user ID. Only they, or you, can then redeem it, and Quark sends them the link. Leave it empty and anyone with the link can redeem it.
- Pay. You get a gift link, which is also listed on the Gifts tab of your account.
Redeem a gift
- Open the link and sign in with Discord.
- Choose the server the gift is for.
- Press Redeem for server.
A refused redeem leaves the gift unused, so you can try again.
- If you already have a pack running on the server, the gifted months are added to the end. A gift for a smaller server than your pack cannot extend it.
- A gift bought before per-server pricing still asks for a server, and covers up to 10 servers of any size.
- If you have a running subscription, a gifted pack cannot be redeemed until it ends. The link will still work then. A gifted Lifetime can be redeemed straight away. Your subscription then ends at the close of its paid period and is not charged again.
- If your subscription’s last renewal payment failed and is still being retried, the gift page says so and offers End subscription and redeem. That ends the subscription now, and you are not charged for that renewal. The gift starts the same day. It may ask why you are leaving, which is optional. Not now leaves everything as it is.
- If you already have Lifetime, you cannot redeem it. Pass the link on to someone else.