/setup in Discord: choose Tickets, pick the channel for the panel and the staff roles, then post it.
Panels
A panel is a message with a button for each kind of ticket. Under Tickets → Panels you can:- add up to 25 buttons, each with its own label, emoji, colour and line of text;
- set the staff roles who answer each button’s tickets, and whether only those roles see them;
- add a form of up to 5 questions that the member answers before the ticket opens, including file questions;
- see a preview of the panel exactly as Discord will show it, then Save and post (or update the one already posted).
Working on a ticket
Each ticket opens with a card of buttons for staff: Claim, Add a person, Close, and More actions for the rest.
Everything on the card is also on the dashboard, and in Discord with
/ticket (for example /ticket priority or /ticket wait). See the command list.
On the dashboard, Tickets lists every ticket beside the one you have open. Filter by Everyone’s, Claimed by me, Unclaimed or category, and use J and K to move up and down. Each ticket shows the form answers, who claimed it, the member’s warns, cases and earlier tickets, and the full transcript. You can reply from there, and replies show up in Discord straight away. Bulk actions close or claim several tickets at once.
When a ticket is closed, Quark posts its transcript to your transcript channel and can ask the member to rate the help they got.
Settings
Tickets → Settings holds the staff roles added to every ticket, the transcript channel, how many tickets one member can have open, closing tickets that have gone quiet, ratings, and business hours for response times.Stats
Tickets → Stats shows tickets opened and closed, open now, first response and resolution times, ratings and the busiest categories over 7, 30, 90 or 365 days.What each plan gets
Coming from Ticket Tool or tickets.bot? See Switch to Quark.